Careers

Our employees are integral to our mission to help businesses succeed. It takes a team of unified people working together to make our facilities attractive to shippers, carriers and other businesses. Our customer-focused attitude is clearly evident through our people. We invite you to learn more about a career with North Carolina’s Ports.

Download and fill out the North Carolina State Employment Application for all open positions.

Manager, Customer Service & Commercial Planning — Port of Wilmington

JOB NUMBER: NCP65015174

HIRING RANGE: $55,964 – $62,352

GRADE: 37

SUMMARY OF DUTIES:

Address external customer issues with phone/email/NC Ports web site/in person contact, and communicate issues to NCSPA Departments. Clarify customer requirements in conjunction with NCSPA internal processes and policies. Develop, plan and coordinate delivery of customer service that is seamless to the customer through single point of contact. Coordinate all aspects of NCSPA’s customer service policies, objectives, and initiatives. Conduct, analyze and report out on customer service/customer surveys. Provide additional contact for existing/new business. Track progress of new business leads through Scorecard. Submit rate quotes from tariff and manage quotes file. Coordinate new customer registration and onboarding with Finance and Operations. Monitor requests for container terminal operating accounts, and complete registration. Monitor help desk requests to MACH. Develop and establish procedures and policies governing customer correspondence and the handling of customer complaints. Oversee the investigation of complaints such as those concerning rates or service in connection with any product or service offered. Analyze reports of findings and recommend response to complaint/claim, considering nature and complexity of complaint/claim, requirements, and actions of subordinates to ensure settlements are made correctly.

DESCRIPTION OF WORK:

  • Respond to customer telephone or written inquiries regarding status of services, complaints, shortages and adjustments, expediting, and requests for literature
  • Provide inside support to field sales representatives in daily customer contact and inquiries.
  • Keep assigned salesperson advised of current issues with clients.
  • Analyze individual solutions and take appropriate actions to ensure customer needs are met.
  • Coordinate activities with internal company departments, vendors and customer.
  • Provide necessary follow up and initiate correspondence.
  • Access, update and maintain computer file for individual accounts.
  • Administer tariffs and communicate any adjustments to customers.
  • Prepare quotations for standard products or services.
  • Refer technical or complex issues to supervisor or others for final decision.
  • Represent Business Development Department in various settings such as committees or other work groups.
  • Act as liaison for department while working toward team goals and promoting open communications.
  • All other duties as assigned by management.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Position requires a Bachelors degree in International Business, Logistics, Marketing or related field combined with five years’ experience in associated commercial capacities with marine terminals, relevant transportation service providers or corporate/third party logistics organizations.
  • Excellent verbal and written communication skills across all organizational levels are required.
  • Prior supervisory experience preferred.
  • Must have strong PC skills using Office, Notes and other client management software applications.
  • The successful candidate must be a self-starter, able to work towards meeting specific objectives with minimal supervision and have good process management and project management skills.
  • Must be highly organized, able to work in a team environment, and take projects to completion in conformance with deadlines.
  • Must be sales oriented and comfortable communicating business propositions to Port clients.
  • Must have a valid drivers license and meet TWIC security requirements.

HOW TO APPLY:

NC Ports employees may apply at the Human Resource office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled


Equipment Operator III — Charlotte Inland Terminal

JOB NUMBER: NCP65015340

HIRING RANGE: $34,153-$41,079

GRADE: 15

DESCRIPTION OF WORK:

  • Perform duties related to receiving and dispatching cargo from the CIT yard in an efficient manner.
  • Operate and maintain reach stacker equipment.
  • Operator will be required to off load containers (loaded & empty) to and from chassis.
  • Operate yard tractor to move containers and chassis around the yard when needed.
  • Work with Wilmington maintenance to address mechanical issues with yard equipment.
  • Perform yard checks and inventories and fill out equipment inspection reports.
  • Prepare equipment interchanges and check bookings.
  • Assist with Queen City Express rail service daily/weekly operations.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

  • High school diploma or equivalent, plus two years of experience operating heavy industrial equipment.
  • Must be able to read and identify container numbers and operate large container handling equipment.
  • Excellent customer service and basic computer skills required.
  • Dependability and punctuality are a must.
  • Must be able to climb on/off container handling equipment.
  • Overtime, holidays, and weekend work will be required.
  • Must have a valid drivers license and meet TWIC security requirements.

HOW TO APPLY:

NC Ports employees may apply at the Human Resource office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled


Clerk/Equipment Operator — Charlotte Inland Terminal

JOB NUMBER: NCP65015462

HIRING RANGE: $34,153-$41,079

GRADE: 15

DESCRIPTION OF WORK:

  • Perform duties related to receiving and dispatching cargo from the CIT yard in an efficient manner.
  • Prepare equipment interchange and check bookings.
  • Enter container location data in MACH, Port’s terminal operating system.
  • Perform yard checks and inventories. Generate monthly and weekly reports as required.
  • Perform container and chassis inspections, noting physical condition on TIR.
  • Arrange trucking to move containers on the Sprint Service (container match backs).
  • Assist with Queen City Express rail service daily/weekly operations.
  • Ability to operate reach stacker and act as a back-up reach stacker operator, who will be required to off load containers (loaded & empty) to and from chassis.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

  • High school diploma or equivalent, two years of experience in the transportation and warehousing industry preferred, plus one year experience operating heavy industrial equipment.
  • Must be able to read and identify container numbers and operate large container handling equipment.
  • Excellent customer service and computer skills required.
  • Dependability and punctuality are a must.
  • Must be able to climb on/off container handling equipment.
  • Overtime, holidays, and weekend work will be required.
  • Must have a valid drivers license and meet TWIC security requirements.

HOW TO APPLY:

NC Ports employees may apply at the Human Resource office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled


Crane Maintenance Mechanic — Port of Wilmington

JOB NUMBER: NCP65015438

HIRING RANGE: $36,163 – $43,657

GRADE: 37

SUMMARY OF DUTIES:

Perform duties to maintain, repair, and upgrade heavy lift equipment including, but not limited to: Gantry, Container, and Mobile cranes. Perform scheduled preventive maintenance, and methodical troubleshooting in a manner which minimizes downtime. Construct, maintain, and test associated system components and controls.

DESCRIPTION OF WORK:

  • Analyze diesel engines, hydraulic systems and other mechanical malfunctions and make necessary repairs as efficient as possible in support of operations.
  • Utilize blueprints/schematic diagrams associated with industrial mechanical, hydraulic, and electronic controls to troubleshoot, maintain, and repair equipment.
  • Must have computer skills that are utilized to process troubleshooting and repairs in equipment’s electronics, instruments, fixtures, and wiring.
  • Encourage and follow safe work practices and safety policies and regulations.
  • Monitor and inspect equipment for proper function and safe operation.
  • Analyze equipment malfunctions and diagnose mechanical failures and problems.
  • Determine parts, materials, tools, methods, and services needed for project work.
  • Clean and disassemble equipment and components.
  • Perform preventive maintenance on the above equipment/systems and communicate with supervisor to schedule needed repairs.
  • Must be able to perform laser alignment of shaft driven equipment.
  • Must be able to operate shop drill press, power tools, forklifts, torque wrench, etc.
  • Must be able to use a variety of test equipment such as laser tachometer, multimeter, and engine pressure test equipment.
  • Perform some small scale welding and burning as necessary.
  • All other duties as assigned by management.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

  • High School diploma or equivalent, plus two years of experience in equipment and vehicle mechanics, maintenance, and repair required.
  • Basic reading, writing, and math skills required. Must be able to perform basic computer functions.
  • Comprehensive knowledge regarding equipment preventative and corrective maintenance required.
  • Welding experience preferred.
  • Skills and experience are required to troubleshoot, disassemble, repair/rebuild/replace, reassemble, and adjust equipment components and systems.
  • Must provide own hand tools, with sockets and wrenches up to one and a quarter-inch size.
  • Ongoing training in areas of specialty a must.
  • Conditions include working in maintenance shop, busy cargo traffic areas, and working at heights up to 200 feet, with frequent exposure to dirt, dust, grease, oil, and adverse weather conditions.
  • Must be able to effectively use all PPE equipment and lift up to 50lbs.
  • Overtime, holidays, and weekend work will be required.
  • Must have a valid drivers license and meet TWIC security requirements

HOW TO APPLY:

NC Ports employees may apply at the Human Resource office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled


Bulk Handling Supervisor — Port of Morehead City

JOB NUMBER: NCP65015215

HIRING RANGE: $47,955 – $54,609

GRADE: 18

SUMMARY OF DUTIES:

This position supervises the operation of the Bulk Handling Facility (BHF).  Performs duties to ensure that production personnel have access to training and resources required for efficient operation and maintenance of the BHF systems.  Ensures a safe work environment exists and employees practice safe work behaviors.

DESCRIPTION OF WORK:

  • Supervises multiple NCSPA employees and temporary labor within the BHF to load dry/wet product ships and loading/unloading trucks, railcars, and barges.
  • Responsible for safe, efficient operation of the BHF; work closely with Safety and Security personnel to ensure all standards and reporting are up to date.
  • Maintain records and monitor annual operating and maintenance budgets; track and manage costs associated with major projects.
  • Serve as backup operator for all equipment including bucket-wheel and drag-reclaimer, Siwertell, ship-loader, conveyor systems, and support equipment; maintain a current Tankerman’s license for phosphate acid shipments.
  • Inspect tools, equipment, and systems ensuring PM’s are conducted accordingly.
  • Supervise work performed by maintenance personnel and ensure maintenance requirements are entered into SAP/Oracle and create work orders as needed.
  • Maintain daily logbooks and assign operations and maintenance tasks as required.
  • Coordinate ship loading, barge, railcar, and truck operations with PCS representative; liaison with Stevedores, vendors, contractors, longshoremen, and other entities involved with BHF operations as necessary.
  • Attend all required meetings including PCS morning, Port daily stand-up, weekly supervisor, workload management, and monthly safety and planning meetings.
  • Enter all WARM entries for BHF and RITO: barges, ships, railcars, and trucks.
  • Complete all inventories, budget, requisitions, and work orders (SAP) as needed.
  • Ensure proper notification to USCG for ships and barges as required.
  • Review and relay shipping records to proper personnel for processing.
  • Maintain records of all incidents, accidents and spills; ensure environmental clean-up throughout system and train employees on applicable procedures.
  • Oversee all lock out tag out programs and sign off on each test.
  • Check that all JHA are completed and signed off on for each task.
  • Ensure all required training is completed/documented for all employees/labor.
  • Acquire and maintain safety training certificates and master training as needed.
  • Ensure all PCS and USCG required inspections are completed.
  • Maintain daily throughput totals per air permits.
  • Monitor work of department personnel and address employee needs, safety concerns, working conditions, work schedules, and employee development; provide assistance where needed.
  • Complete performance reviews and HR related administration support; maintain proper records of performance issues and employee annual reviews.
  • Perform other duties as assigned and fill needed gaps in workforce.
  • All other duties as assigned by management.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Requires strong communication skills, sound judgement, flexibility and adaptability to new responsibilities.
  • Must possess a comprehensive and diverse knowledge regarding all aspects of Electrical and Equipment Maintenance; the ability and desire to learn and receive training is required.
  • Must be certified or able to gain certification on all safety training, first aid, CPR, rescue, spills containment and response teams, i.e., hazmat, confined space, equipment, or other job related safety requirements.
  • Must be able to safely operate heavy equipment and power tools.
  • Must possess a valid Marine Tankerman license or be qualified to gain Tankerman license.
  • Must be proficient in Microsoft Word, Excel, and email; a basic SAP and/or Oracle capability is desired.
  • Must have 20/20 uncorrected/corrected vision, be able to lift up to 50 pounds unassisted, and be able to climb to regular heights of 80 feet (with occasional heights up to 200 feet).
  • Overtime, nights, and weekend work may be required.
  • Must have a valid driver license and meet TWIC security requirements.

HOW TO APPLY:

NC Ports employees may apply at the Human Resource office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled


Gate Coordinator — Port of Wilmington

JOB NUMBER: NCP65015287

HIRING RANGE: $28,017 – $33,554

GRADE: 14

SUMMARY OF DUTIES:

Responsible duties require participation in all functions of providing excellent customer service in processing containerized cargo in and out of the terminal efficiently and in a timely manner to not exceed the time frame given to our customers.

DESCRIPTION OF WORK:

  • Communicate with customers, shipping lines, trucking companies, stevedores, US Customs, and US Agriculture concerning issues pertaining to containers.
  • Record and forward any TOS issues to the container gate supervisor.
  • Provide technical and operation support to resolve all trouble transactions that occur as part of gate operations in a timely manner to ensure the driver is not detained any longer than necessary.
  • Process in and out gate transaction in MACH and scanning containers with OCR cameras to detect any damages.
  • Notify shipping lines by email of damages observed at the interchange line on a container.
  • Convey to trucker any damages noted on the outbound with instructions on how to proceed based on the damage.
  • Capture all billing and send to Finance in a timely manner.
  • Compile and reconcile all vessel data ensuring that figures are correct and send to instructed parties.
  • Communicate with repair vendor on damaged and repaired equipment.
  • Update MACH with repairs, damages, pre-trips, special codes, and any holds.
  • Notify AG and US Customs officials when containers are staged for inspection and send notification to the carriers.
  • Verify all hazardous container loads to ensure the IMO Class and UN# is corrected based on what is booked and listed on the driver’s documentation.
  • Ensure the correct hazardous placards are on all four sides of the hazardous container prior to receiving into the gate.
  • All seal changes by Customs, Agriculture, and the Coast Guard are to be up-dated in MACH and emailed to the appropriate Steam Ship Line.
  • Communicate needed information to operators and mappers.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

  • High School Diploma or equivalent required.
  • Two years of experience in the transportation and warehousing industry preferred.
  • Experience in the use of business software, such as: word processing, spreadsheet and email applications required.
  • Must work well in a collaborative teamwork environment, be customer service oriented and exhibit a positive professional attitude.
  • Overtime, nights, and weekend work may be required.
  • Must have a valid driver license and meet TWIC security requirements.

HOW TO APPLY:

NC Ports employees may apply at the Human Resource office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled


Crane Electrician — Port of Wilmington

JOB NUMBER: NCP65015450

HIRING RANGE: $52,00 – $54,080

GRADE: 18

SUMMARY OF DUTIES:

Perform duties to ensure the safe and productive life of electrical drive systems, electronic controls, electro-hydraulic systems, and attachments installed on heavy lift equipment including, but not limited to: Gantry, Container and Mobile cranes. Perform scheduled preventive maintenance and methodical troubleshooting in a manner in which minimizes downtime. Construct, maintain, and test associated system components and controls.

DESCRIPTION OF WORK:

  • Relies on experience and judgment to plan, execute, and accomplish assigned tasks with a wide degree of latitude.
  • Maintain and repair 500-volt AC/DC systems, AC/DC conversion drives, electrical schematics/ blueprints, and diesel electric power plants.
  • Analyzes crane electrical drive malfunctions and diagnoses the cause or causes therein.
  • Perform and update preventive maintenance logs and interface with supervision for scheduling.
  • Service and repair the following: crane lighting, shore power systems, DC electrical drives and associated motor/ generator units, motor controls, electronic weighing systems, wind monitoring systems, electric braking, and electro-hydraulic systems.
  • Utilize various testing / troubleshooting equipment including, but not limited to: Volt/Ohm meter, megomhmeter, amp meter, infrared temperature sensing, and oscilloscope.
  • Operate shop equipment such as power tools, drill press, forklifts, man lifts, etc.
  • Maintain an electrical library for easy reference to crane electrical schematics and electrical resources, and ensure that accurate and legible prints are readily accessible aboard each crane.
  • Maintain a troubleshooting log that defines electrical problems and the necessary steps and materials required for immediate correction.
  • Conduct live power checks on 500-volt circuits.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

  • Associates Degree in Electrical/Electronics Technology or related field, plus four years of electrical experience working with PLC language, 500-Volt AC/DC static converter drives, and motor generator sets or equivalent education and experience required.
  • Must be able to perform basic computer functions and be able to communicate effectively in written and verbal forms.
  • Ongoing training to stay current on the latest technologies will be required.
  • Conditions include working in maintenance shop, busy cargo traffic areas, and working at heights up to 200 feet, with frequent exposure to dirt, dust, grease, oil, and adverse weather conditions.
  • Ability to safely access all areas and parts of large heavy equipment by means of vertical long run ladders, confined spaces, and waterside structures.
  • Must be able to effectively use all PPE equipment and lift up to 50lbs.
  • Ability to stand for extended periods of time, bending consistently, and working in awkward body positions is required.
  • Must pass a post-offer pre-employment physical examination.
  • Overtime, holidays, and weekend work will be required.
  • Must have a valid drivers license and meet TWIC security requirements.

HOW TO APPLY:

NC Ports employees may apply at the Human Resource office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled


Crane Operator (6) — Port of Wilmington

JOB NUMBER: NCP65015410, 65015425, 65015437, 65018893, 65015404, 65015407

HIRING RANGE: $42,000

GRADE: 17

SUMMARY OF DUTIES:

Operate and maintain cranes and support equipment in a productive and safe manner. Perform crane lifts and handle various cargoes for vessels that call on the Port of Wilmington.

DESCRIPTION OF WORK:

  • Operate container, gantry, and mobile cranes, with associated support equipment, e.g. buckets, hoppers, and rigging gear.
  • Assist with mechanical repairs and preventive maintenance on crane equipment when needed.
  • Conduct safety inspections on crane equipment.
  • Clean crane department tools, equipment, and work area.
  • Follow all safety rules and procedures to ensure cargo is handled in a safe manner.
  • Complete work orders and document work completed.
  • Assist with welding and fabricating as required.
  • Read and clearly understand instruction manuals for crane equipment.
  • Assist crane foreman in record keeping for logbooks, work orders, etc.
  • Assist other departments and operate equipment as needed, e.g. forklifts, yard trucks in support of operations.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • High school diploma or equivalent required.
  • Must be able to tolerate and work at heights of more than 200 feet.  Must be able to respond easily to verbal and written instructions.
  • Background in diesel mechanical operation a plus. Prior crane operation and crane rigging experience preferred.
  • Must be familiar with crane hand signal code and must comply with all safety rules and regulations.
  • Must be able to operate all port cranes at an acceptable level for vessel operations within 6 months.
  • Position requires shift work, overtime and a variable work schedule to include weekends and holidays.
  • Must have a valid drivers license and meet TWIC security requirements.

HOW TO APPLY:

NCSPA employees may apply at the Human Resources office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled


Equipment Operator III — Port of Wilmington

JOB NUMBER: NCP65015311, 65015417, 65015487, 65015488

HIRING RANGE: $30,690 – $37,616

GRADE: 15

SUMMARY OF DUTIES:

  • Perform duties to lift containers onto and off of chassis or flatbeds, stack or un-stack containers in connection with over the road drivers.
  • Operator must also stack and load containers in conjunction with vessel operations.
  • Operate toplift equipment to remove container from chassis and stack in proper location according to mapping instructions.
  • Enter container location data in Terminal Operating System (TOS), via onboard computer, and update as necessary.
  • On import vessels, unload containers from stevedore equipment and stack in the designated yard area. On export vessels, load specific containers onto stevedore equipment according to stevedore directions.
  • Operate lift equipment to match the crane production levels when working vessels (35 – 40 containers per hour). Service trucks as jobs are populated on computer screen.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES: 

  • High school diploma or equivalent, plus two years of experience operating heavy equipment.
  • Must be able to read and identify container numbers and operate large container handling equipment in a safe manner.
  • Customer service, basic computer skills, dependability and punctuality are a must.
  • Overtime, holiday, and weekend work required.
  • Must have a valid drivers license and meet TWIC security requirements.

HOW TO APPLY:

NCSPA employees may apply at the Human Resources office in Wilmington or Morehead City.  Others may apply by submitting a resume and state application (PD-107) at the Employment Security Commission or via e-mail at jobs@ncports.com.

All applications must reference the above job number to be considered for this position.

FINAL DATE TO APPLY: Open Until Filled